Effective Date: 12/07/2024

At Olive, we strive to provide you with the best shopping experience possible, including timely and reliable shipping services. Please read our Shipping Policy carefully to understand our practices regarding the delivery of your purchases.

1. Shipping Locations

We currently ship to addresses within India.

2. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Period

The estimated delivery time for our standard shipping is 4-5 business days from the date your order is processed. Please note that delivery times are estimates and may vary depending on the shipping destination and other factors outside our control.

4. Shipping Rates

We offer free standard shipping on all orders.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.

6. International Shipping

For international orders, delivery times may vary based on the destination country and customs procedures. Please be aware that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient. Olive is not responsible for any additional charges that may apply.

7. Shipping Delays

While we strive to ensure timely delivery of your orders, there may be occasions where delays occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. We appreciate your patience and understanding in such cases.

8. Undeliverable Packages

If a package is returned to us as undeliverable, we will notify you and arrange for reshipment. Additional shipping charges may apply for reshipment.

9. Damaged or Lost Packages

If your order arrives damaged or is lost during shipping, please contact our customer service team within 7 days of receiving your order or the estimated delivery date. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email:  support@olivestore.in
  • Phone: +91 78279 90738
  • Address: G-5, Ground Floor, PACIFIC MALL UP- 201012, India

Thank you for shopping with Olive! We appreciate your business and look forward to serving you.